Customers Love Texting Their Questions

Tom Sailors and his team have always been very innovative with Melondipity.com. They were early adopters of apps such as Directed Edge and RateVoice from the Shopify App Store. They also built their own “Try it before you buy” tool, and actively engage customers on Facebook and Twitter to build customer loyalty. Now Tom has another great idea:

“Allow your customers to text you for customer service. We added this option to Melondipity.com almost six months ago and our customers have loved it. It’s easy to manage, too – sign up for a Google Voice account, get a free text number, then receive and reply to text messages in the same way you do emails.”

To get your Google Voice account visit: www.google.com/voice. Note that it’s currently not offered outside the US.

Do you also have some innovative way to close sales? Share it in the comments or have it featured on our blog by emailing winningtips@shopify.com.